Different Brands/Suppliers vary on delivery times. All delivery dates are estimated from the supplier. The supplier may call direct to arrange a delivery date and time, please ensure all calls are followed up to arrange a convenient delivery. Once received, all goods must be checked immediately incase of any damages, any damages must be acknowledged with the courier and ourselves. *We highly recommend not to book any contractors or installers until all goods have been received and checked.*
**Covid-19**
Please be advised we are currently unable to guarantee delivery dates. Our suppliers are working hard to advise us about possible delays and we will always try our best to keep you updated. We appreciate your understanding during this unprecedented time.
Any bespoke, special and coloured radiators are non returnable. All other items may occur a re-stocking charge if you do decide to return or exchange the item.
Please contact the Showroom to advise.
Most Suppliers offer popular sizes and colour options depending on the product in stock as standard. Please call the showroom and we can check this for you.
Pipe centres is the distance between the centre of the two pipes used to connect the radiator.
These measurements can differ depending on the where the radiator valves are located, known as ports, (see differences below;)
1. Ports which are on the outside of the radiator are calculated by adding 90mm to the width of the radiator
2. Ports located underneath the radiator can differ depending on the radiator. This can be found in the specification table on each individual product. Please call our showroom if you need any further assistance.
1.Ports on the outside of the radiator:
Floor = Angled /
Wall = Corner
2.Ports located underneath:
Floor = Straight /
Wall = Angled
3. Ports inside the radiator:
Floor or wall, use Angled valves.
British Thermal Unit and Watts measure heat output.
To convert BTUs to watts divide BTU by 3.412.
To convert watts to BTU multiply your watts by 3.412.
The answer is yes! Luke Whitwell (MD) also runs 'Whitwell Services' along side 'Nevelli' which is a very successful plumbing and heating company. We have a team of specialised installers at hand to help answer any queries you have about installation.
We install within 30 miles of Hadleigh,Suffolk however if you are outside of this area, please call the showroom and we will always try to see if we can help.
Please call now for
any advice, help and enquiries you may have on: 01473 828914
Open Mon - Sat
9 - 5
Showroom: 01473 828914 Mon - Sat 9 - 5
Customer Service
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