Please be advised that our stock and prices are currently under review inline with supply issues caused by the Coronavirus Pandemic’.
Please contact our showroom for assistance

Delivery

  • When will I receive my order?
    Different Brands/Suppliers vary on delivery times. All delivery dates are estimated from the supplier. The supplier may call direct to arrange a delivery date and time, please ensure all calls are followed up to arrange a convenient delivery. Once received, all goods must be checked immediately incase of any damages, any damages must be acknowledged with the courier and ourselves. *We highly recommend not to book any contractors or installers until all goods have been received and checked.* **Covid-19** Please be advised we are currently unable to guarantee delivery dates. Our suppliers are working hard to advise us about possible delays and we will always try our best to keep you updated. We appreciate your understanding during this unprecedented time.
  • Can you deliver to my address?
    Yes, some suppliers offer this FOC however please be advised charges may apply.
  • Do you offer free collection from your showroom?
    Yes we can offer a free collection service from our Hadleigh showroom. Please note this may not always be possible depending on quantity and demand.
  • What is your returns policy?
    Any bespoke, special and coloured radiators are non returnable. All other items may occur a re-stocking charge if you do decide to return or exchange the item. Please contact the Showroom to advise.
  • What if you cannot fulfil my order?
    If we are unable to fulfil your order, you will be offered an alternative or a full refund

Products

Installation

  • Do you offer installation?
    The answer is yes! Luke Whitwell (MD) also runs 'Whitwell Services' along side 'Nevelli' which is a very successful plumbing and heating company. We have a team of specialised installers at hand to help answer any queries you have about installation.
  • Do you offer fitting instructions?
    We would always advise a professional to install your radiator(s) and we can request fitting instructions via our suppliers.
  • Do you install in my area?
    We install within 30 miles of Hadleigh,Suffolk however if you are outside of this area, please call the showroom and we will always try to see if we can help.